PSYCHCONNECT
FAQs
PsychConnectOnline uses a secure HIPAA compliant tele-psychiatry platform, to provide up-to-date, high-quality mental health treatment. In order to receive care, you must live in the state where the providers or psychologist is licensed to practice. We are currently licensed to treat patients in Texas, California, Oregon, Montana, Colorado, and Delaware. More states to come.
Our psychiatric providers treat kids, teens, adults, and the geriatric population for psychiatric limitations. Please be advised that PsychConnectOnline is a virtual private practice that requires full payment for services at the time service is rendered. We are a self pay concierge practice that is out of network with your insurance.
OUT-OF-NETWORK- A special invoice, called a “super bill” can be provided to you free of charge to submit to your insurance carrier or FSA/HSA for possible reimbursement. It is your responsibility to contact your insurance carrier to determine what reimbursement, if any, you will receive. Credit/debit cards are accepted and will be required at the time you schedule your appointment to hold your appointment time. You will not be charged until services are rendered. If you cancel your appointment after the grace period of 48hrs, you are considered a no-show and will be charged the cost of the appointment.
At Privy Oasis, LLC Dba PsychConnectOline we have a membership based concierge model for tele-psychiatry practice, we have a strict 'NO REFUNDS' policy. Your appointments are scheduled as directed by the provider, therapist or psychologist that is seeing you. At the time of your 15 minute free consult you will be informed of the costs of the sessions and acknowledge your understanding of the "NO REFUNDS" policy. Furthermore, we do have a credit for services policy in place where the member can use any amounts authorized to be credited back to the member account for any services authorized by the member for any services offered at Privy Oasis, LLC for up to one year. By accepting medical, psychiatric or psychological services, consultations, or treatment, you also agree to be responsible for the payment of all charges to include administrative or professional fees for such services, consultations outside of the respective 15 minute curtesy consult to include additional minutes through any electronic communication or telephonic communication, or treatment. Such charges or fees may include, but are not limited to patient non-insured services (e.g. prescription renewals outside your appointment time, pharmacy authorizations, telephone calls, document preparation, hospital admission coordination, or services deemed by your insurance carrier or Privy Oasis, LLC or its agents as medically unnecessary and so much more. Thus, becoming a member of Privy Oasis, LLC, irrespective of the agreement with the said company's, you are responsible for any and all fees associated with care. There will be no exceptions to this policy. Once you confirm an appointment, you are responsible for the fees associated with that appointment. The cancellation fee is the cost of the appointment for the providers time, administration time, preparation and review of documents, sending of labs, etc.,
Please email the billing department at info@psychconnectonline.com with any further questions and the billing department will be sure to get back to you within three to five business days from receipt of your email.
PsychConnectOnline has a commitment to prescribing medications safely and will only prescribe controlled substances when it is absolutely indicated. Controlled substances will be prescribed in accordance with policies established by the DEA and your home state’s governing laws. We do not prescribe Xanax, Ambien, or any opioid pain-killers. We do prescribe most other psychiatric medications to include anti-depressants, anti-anxiety medications, mood stabilizers, psychotropics etc.,. We are here to help clients in need of care and will help you find alternative medications.
What is the controlled substance policy? All patients requesting DEA Schedule II, III, and IV drugs will be referenced through their home state’s Prescription Monitoring Program and must submit to a drug screen. If you are specifically seeking controlled medications, please call our office prior to your visit to discuss treatment options.Prescriptions can only be issued at a regularly scheduled appointment. There are no early refills. Lost prescriptions will not be replaced. Stolen prescriptions will only be replaced if the client presents a police report documenting the theft.
The provider will prescribe long-acting stimulant as medically appropriate. In general, they do not prescribe short or immediate acting stimulants. All clients will submit a urine sample for drug of abuse testing before the first prescription is written. Clients are required to complete an annual urine drug test with more frequent testing if indicated and requested by the provider. The final determination about whether to prescribe stimulant medication rests with the prescribing provider.
**Controlled substances prescriptions will be written based on your states regulations**
DEA COVID-19 Telemedicine Policy
COVID-19 Information Page (usdoj.gov)
DEA Schedule II, III and IV Drugs
https://www.deadiversion.usdoj.gov/schedules/
PSYCHCONNECT
PACKAGES
One-Time Privy Package
This is our package for an initial psychiatric medication management or therapy assessment. The initial psychiatric session lasts three sessions for children and adults. It includes an in-depth review of your concerns, pinning down the way in which we can help you best and what treatment is appropriate.
Monthly Elite Social Package
Following an initial therapy or initial psychiatric medication evaluation, this also includes twelve virtual therapy sessions with a licensed psychologist over a twelve-month period, for significant annual savings.
Annual Cream-of-the-Crop Package
Following an initial therapy assessment or initial psychiatric medication evaluation, this also includes twelve virtual therapy sessions, refills on your psychiatric medications (if necessary), and two additional 45-minute sessions every week. This package is ideal for longer-term and shorter-term therapy needs alike.
Adult ADHD-Specific Evaluations
Are you in need of a review of a diagnosis, a professional test, a board review, work-related accommodations, college student accommodations, or other ADHD-specific services? As part of this package, we will walk you through the entire process, from standardized psychological testing to reporting to treatment recommendations to feedback.
Comprehensive Psychological Evaluations
When there is a mental health challenge presenting itself to you, you know that you need to figure out what it is – but don't know how to do that. We can help you with that. Through this package, we will test for depression, ADHD, bipolar disorder, anxiety, post-traumatic stress disorder (PTSD), and/or schizophrenia. We will then prescribe a treatment, including medications if necessary. Other diagnostic procedures that we may administer include IQ exams, cognitive exams, mental health evaluations, fitness-to-practice evaluations (for California, Delaware, Texas licensing in the medical, psychological, pharmaceutical, chiropractic, teaching, dental, and nursing fields), psychoeducational exams, ADHD/learning disability evaluations, substance abuse evaluations, or bariatric evaluations.
Forensic Assessment and Evaluations
One of our specialties is in administering forensic testing for both criminal and civil litigation. We provide high-value services in this area because of our reputation and profile. Note: we do not provide child custody evaluations, and we do not make court appearances.
This does not mean you are ignoring what your money can do for you. You have worked hard already, to get where you are and live the life you live. Still, your mental health is deeper than that. Your mental health is not such a simple thing that you can book a private jet and fly away from it (or to it). Many people struggle their whole lives, never figuring out what is going on, but you do not have to do that.
At PsychConnect, we have helped many people in your position. We take on only a certain, limited number of patients every year: because we want you to know that we are going to be there for you, guiding you by the hand and using all of our resources to serve you. This is not an easy process, after all. To achieve true stability and peace in your mental health, both you and we need to commit ourselves.
We are ready to do that. Are you?
Let's talk about this from a different perspective. Think about the word value. It can mean anything: it's something that you want, something that you have to offer, something that you have, something that you lack. Whatever value is to you, that is where you are going to direct all of your attention. When you have misdirected your attention, it doesn't matter how much prestige you have earned for yourself or how happy other people think you should be.
All that matters is how you feel. Do you feel happy?
Your things, your net worth, your affluence, your social status: none of these things is going to do that for you, not in the long term. Any one of them may seem to make a quick fix, to get you excited or to make you forget about your challenges for a little while. Then, you are right back where you started. You are back to struggling, back to confusion, back to disappointment.
Because we understand that happiness comes from within, we start there. We tailor our services to you and your needs. Figuring out what is going on with you together, we then devise solutions that are going to make the sustainable difference you need.
